Frequently Asked Questions

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About Us​

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Q: What do you offer?
A: We offer 1-on-1 and 1-on-2 personal training and Pilates. We also have small group Pilates classes.

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Q: Do you offer online classes?
A: No, all our sessions are in-person only.

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Getting Started

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Q: Can I try a class before committing?
A: Yes! You can book a 45-minute trial session for $80. This must be purchased before attending the session.

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Q: I’m a beginner. Can I join?
A: Absolutely! We’ll guide you at your own pace, whether you’re new to personal training or Pilates.

 

Sessions

Q: What types of sessions do you offer?
A:

• 1-on-1 Personal Training

• 1-on-2 Personal Training

• 1-on-1 Pilates

• 1-on-2 Pilates

• Group Pilates Classes​

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Q: How long are the sessions?
A: Sessions are 55 minutes.

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Pricing & Policies

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Q: How do I buy sessions?
A: Sessions are sold in individual packages.

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Q: Can I get a refund?
A: We don’t offer refunds. All packages are non-refundable and non-transferable.

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Booking & Cancellations

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Q: How do I book a session?
A: Once you’ve purchased a package, sessions can be scheduled directly with your trainer or instructor. We’ll help find times that work for you.

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Q: What is your cancellation policy?
A: We require advance notice for cancellations or rescheduling. ​​

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Studio Info

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Q: Can I buy grip socks at the studio?
A: Yes, we sell grip socks for Pilates.

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Q: Where are you located?
A: 5701 Granville St, Suite 109, Vancouver, BC V6M 4J7. Free parking is available.

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Safety & Modifications

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Q: Can I do personal training if I have a previous injury?
A: In many cases, yes! We recommend getting clearance from your healthcare provider first. Let us know about any limitations so we can offer the right modifications for your training.

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Q: Is Pilates safe during pregnancy?
A: Yes, with modifications. We offer prenatal-friendly Pilates and can advise on safe strength training during pregnancy. Please consult your doctor before starting or continuing any exercise program.

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Contact Us

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Q: How can I contact you?
A:
Email: jlacmefitness@gmail.com
Phone: 236-997-9009

Wechat: Heyajiejay